Privacy Policy

Last Updated: March 27, 2025

1. Introduction

Doccera is committed to protecting your privacy. This Privacy Policy explains how Doccera collects, uses, discloses, and safeguards your information when you use Doccera's document editing service with AI-powered assistance ("the Service").

Please read this Privacy Policy carefully. By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. This Privacy Policy constitutes a legally binding agreement between you and Doccera, effective from the date of acceptance.

This Privacy Policy applies to all information collected through the Service and any related services, sales, marketing, or events. It is designed to comply with applicable privacy laws and regulations, including but not limited to the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other relevant data protection frameworks.

2. Information Doccera Collects

2.1 Personal Information

Doccera may collect personal information that you voluntarily provide when you:

• Register for an account or create a profile on the Service
• Subscribe to enhanced or enterprise document editing plans
• Contact customer support regarding document editing issues
• Participate in surveys, promotions, or feedback sessions related to document services
• Share documents with collaborators through the platform
• Complete any form on the Service or respond to communications from Doccera

This information may include your name, email address, phone number, service plan information, document preferences, editing history, account passwords, and other contact or identifying information needed to provide document editing services. Doccera processes this information pursuant to the lawful bases of contract performance, legitimate interests, and, where applicable, your consent.

2.2 Document and Usage Data

When you use Doccera's document editing service, Doccera may collect:

• Documents you create, edit, upload, or store on the platform, including all content and formatting
• Document metadata such as titles, creation dates, modification timestamps, version history, and document attributes
• Editing patterns, writing style preferences, and document formatting choices to enhance your document editing experience
• Information about how you use the document editing interface, features, and tools, including feature usage frequency and patterns
• Information about your device, browser, operating system, screen resolution, and connection when accessing the Service
• Log data, error reports, and performance metrics related to document editing sessions
• User interface interaction data such as clicks, scrolls, and time spent on different document sections

2.3 AI Training Data

Unless you explicitly opt out through your account settings, Doccera may use anonymized content from your documents to improve its AI-powered document editing systems. This data is stripped of all personal identifiers before being used for training Doccera's AI algorithms to better assist with grammar correction, style improvements, content suggestions, and other document enhancement features. Doccera implements technical safeguards to ensure that no personally identifiable information is included in the AI training datasets and conducts regular privacy impact assessments of this processing activity.

2.4 Document Collaboration Data

When you share documents or collaborate with others, Doccera collects information about these interactions, including comments, suggested edits, viewing history, access permissions, approval workflows, and communication between collaborators, to facilitate seamless document collaboration. This data is necessary for the core functionality of Doccera's collaborative document editing features.

2.5 Technical and Automatically Collected Information

Doccera automatically collects certain information when you visit, use, or navigate the Service. This information does not reveal your specific identity but may include device and usage information such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use the Service. This information is primarily needed to maintain the security and operation of the Service, for troubleshooting, and for internal analytics and reporting purposes.

3. How Doccera Uses Your Information

Doccera uses your information for various purposes related to providing and improving document editing services, including to:

• Provide, maintain, and improve the document editing platform and AI-assisted features
• Process service plan changes for enhanced document editing features
• Send technical notices, updates, security alerts, and administrative messages about document editing features
• Respond to your comments, questions, and requests about document editing functionality
• Monitor and analyze document editing usage patterns to improve the user interface and experience
• Enhance AI algorithms to provide better document editing suggestions and corrections
• Ensure document version control, data integrity, and prevent data loss
• Facilitate collaboration features for shared document editing and review
• Protect the Service and document security through fraud detection and prevention
• Comply with legal obligations and enforce Doccera's Terms of Service
• Debug and identify errors that impair existing intended functionality of the Service

In jurisdictions that require specific legal bases for processing, Doccera processes your information for these purposes based on legitimate interests, contract performance, legal compliance, and/or your consent, as appropriate.

4. Sharing Your Information

Doccera may share your personal information in the following situations:

• With Service Providers: Doccera may share your information with third-party vendors, service providers, contractors, or agents who perform services for Doccera or on Doccera's behalf and require access to such information to do that work. Examples include data analysis, email delivery, hosting services, customer service, and marketing efforts. These third parties are contractually bound to use personal information only for the purposes for which they were contracted and in accordance with this Privacy Policy.
• For Legal Reasons: Doccera may disclose your information where required to do so by law or subpoena or if Doccera reasonably believes that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) enforce Doccera's Terms of Service or other agreements or protect the security or integrity of the Service; and/or (c) exercise or protect the rights, property, or personal safety of Doccera, Doccera's users, or others.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of Doccera's business by another company, or in the unlikely event of bankruptcy, Doccera may transfer the information Doccera has collected from you. Doccera will provide notice before your personal information is transferred and becomes subject to a different privacy policy.
• With Your Consent: Doccera may share your information for other purposes with your explicit consent. You have the right to withdraw this consent at any time.
• Document Collaborators: If you choose to share a document with others through the Service, Doccera will share document contents and associated data with those individuals or organizations you have granted access.

Doccera does not sell your personal information to third parties for monetary or other valuable consideration. Doccera does not engage in cross-context behavioral advertising using your personal information.

5. Data Security

Doccera has implemented appropriate technical and organizational security measures designed to protect the security of any personal information processed. These measures include, but are not limited to, encryption of data in transit and at rest, regular security assessments, access controls, and security monitoring.

However, despite Doccera's safeguards and efforts to secure your information, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure. Doccera will endeavor to protect your personal information using commercially reasonable security technologies available; however, Doccera cannot guarantee absolute security.

In the event that Doccera becomes aware of a data security incident that may affect your personal information, Doccera will make reasonable efforts to notify you and provide guidance on protecting your information, as required by applicable law.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including:

• Right to Access: You may request access to the personal information Doccera holds about you and how it has been used and shared.
• Right to Rectification: You may request correction of your personal information if it is inaccurate or incomplete.
• Right to Erasure: You may request deletion of your personal information under certain circumstances.
• Right to Restrict Processing: You may request that Doccera limit the processing of your personal information.
• Right to Data Portability: You may request to receive your personal information in a structured, commonly used, and machine-readable format for transfer to another provider.
• Right to Object: You may object to Doccera's processing of your personal information based on legitimate interests or for direct marketing.
• Right to Withdraw Consent: You may withdraw consent at any time where processing is based on your consent.
• Right Not to be Subject to Automated Decision-Making: You may request human intervention for decisions based solely on automated processing that produce legal or similarly significant effects on you.

To exercise any of these rights, please contact Doccera at docceraai@gmail.com. Doccera will respond to your request within the timeframe required by applicable law (typically 30 days). Doccera may need to verify your identity before processing your request.

If you are a resident of California, the California Consumer Privacy Act (CCPA) may provide you with additional rights regarding your personal information. For more information about your California privacy rights, please contact Doccera using the information provided in the Contact section.

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have the right to lodge a complaint with a data protection authority about Doccera's collection and use of your personal information.

7. International Data Transfers

Doccera may process, store, and transfer your personal information in countries other than your own. These countries may have data protection laws that are different from the laws of your country. By using the Service, you consent to the transfer of your information to these countries for the purposes described in this Privacy Policy, subject to appropriate safeguards.

When transferring personal information from the EEA, UK, or Switzerland to countries that have not received an adequacy decision from the European Commission, Doccera relies on appropriate transfer mechanisms such as Standard Contractual Clauses.

8. Data Retention

Doccera will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law. No purpose in this policy will require keeping your personal information for longer than the period in which you have an account with Doccera, plus a reasonable period thereafter to address any account issues, legal requirements, or dispute resolution.

When Doccera no longer has a legitimate business need to process your personal information, Doccera will either delete or anonymize it, or, if this is not possible (for example, because your personal information has been stored in backup archives), then Doccera will securely store your personal information and isolate it from any further processing until deletion is possible.

9. Children's Privacy

Doccera's document editing services are available to users of all ages. However, if Doccera learns it has collected personal information from a child under the age where parental consent would be required under applicable law (such as under 13 in the US under the Children's Online Privacy Protection Act), Doccera will take appropriate steps to delete this information or obtain parental consent.

If you are a parent or guardian and believe Doccera might have inadvertently collected personal information from your child without your consent, please contact Doccera immediately at docceraai@gmail.com to allow Doccera to take appropriate measures.

10. Cookies and Tracking Technologies

Doccera may use cookies, web beacons, pixel tags, and similar tracking technologies to collect information about your browsing activities on the Service. These technologies help Doccera understand how users interact with the Service and allow certain functions to work properly.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of the Service may not function properly. For more information about the cookies Doccera uses and your choices regarding cookies, please contact docceraai@gmail.com.

11. Changes to This Privacy Policy

Doccera may update this Privacy Policy from time to time. The updated version will be effective on the date it is posted, which will be reflected in the "Last Updated" date at the top of this Privacy Policy. If Doccera makes material changes to this Privacy Policy, Doccera will notify you by prominently posting a notice of such changes on the Service or by directly sending you a notification. Doccera encourages you to review this Privacy Policy frequently to be informed of how Doccera is protecting your information.

Your continued use of the Service following the posting of changes to this Privacy Policy means that you accept and agree to the changes.

12. Contact Doccera

If you have any questions about this Privacy Policy, how Doccera handles your information in relation to document editing services, or if you would like to exercise your data protection rights, please contact Doccera at: